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FAQ's

Home Décor:

How to clean marble products?

Use a soft dry cloth for cleaning on a daily basis. Mild detergents can be used to clean the surface of the marble when it appears dusty. This will instantly give it a glow which will last with regular cleaning. Although Makrana marble doesn't stain very easily, spills (gravies, milk, coffee, wine etc.) should be immediately cleaned up with a moist cloth.

For polishing the surface, regular car wax can be used following below instructions:

  • Warm the car-wax a little
  • Place it on the table surface
  • Take a soft cloth and gently rub the wax onto the surface of the marble in circular motion
  • Continue rubbing for 15 minutes or until the surface is evenly polished

 

Do semi-precious stones come out?

The stones used as in inlay work are delicate by nature. Hence, rough use, excess heat or abrasive liquids can at rare times lead to popping out of the stones. You can use epoxy/super glue in these cases and set the stones back in their place.

 

What can be done if marble surface becomes rough over time?

Polishing the marble table every 6 months in case of regular use (example dinning table) and once a year in case of irregular use (example garden table, vase table) will ensure that the surface remains smooth. All marble products are made from natural marble using natural semi precious stones, hence the texture and color may vary from piece to piece.

 

How to handle marble products?

While marble products can take rough use, marble should be handled with care. Even though marble is a very durable stone, it still needs to be protected from certain household items to retain its pure whiteness e.g. harsh detergents, acids, paint, red wine etc. The protective finish we provide can prevent damage from general household food materials and products but regular polishing is advised for further protection.

 

Can marble be put outside?

Marble statues have been used since long to decorate many palace gardens within Europe. Buildings such as The Taj Mahal and The Leaning Tower of Pisa have withstood the test of time. Thus, marble is a weather resistant stone and can be used outdoors. Marble tables with semi-precious stones should however be protected from direct rain and sunshine. They are an ideal garden furniture under the garden umbrella. Always place a sheet of glass on the marble table surface. It will protect the marble better.

 

Will the color fade with time?

The color may turn slightly yellow over decades which is perfectly natural for any kind of white marble whether kept indoors or outdoors. Yellowing is a property of the marble but Makrana marble resists yellowing much longer than other types such as Italian Carara marble. All marble products are handcrafted, hence may have minor imperfections which should not be misconstrued as flaws.

 

What is the mode of transportation used for delivering items?

The mode of transportation depends on the weight and volume of the article. Heavier articles such as big tabletops are generally sent by sea. From there the land transport takes over. Lighter articles are usually delivered by air.

 

In how many days will I receive my order?

After receipt of tracking number, sea shipment will take about 4 - 10 weeks while air shipment will take about 2 -3 weeks.

 

Is my product insured?

Yes, your product is insured till your doorstep for 100% of its value.

 

Do I have to pay any tax or duties at the customs?

Most of the countries in the world have import custom duties and VAT on foreign products. These costs are covered in the price of the product as applicable.

 

Which courier companies do you use?

We use both air and sea freight and work with DHL, Federal Express (TNT), UPS .

 

What happens if my purchased item is damaged?

If the marble breaks during shipment then we will replace the whole or part of it as required as it is under insurance . Please notify us as soon as you open the packaging and do not throw away the packaging material. An insurance inspector will survey the entire packaging material and the broken product. You can then claim your money back for the product.

If the piece breaks while being hand carried by the customer then we will not be held responsible for it.

 

 

Handicraft Carpets:

Can I wash the carpet myself?

We do not recommend washing your carpets yourself. For best results, we recommend that you contact a professional carpet cleaner who knows how best to clean your carpet. This applies on all carpets sold on indian-bazaar.nl.

 

How frequently will I need to get my carpet cleaned from a professional carpet cleaner?

With regular maintenance and care, the carpet will need to be cleaned from a professional carpet cleaner once every 5 years.

 

What kind of routine maintenance is required to keep the carpet clean?

The carpet needs to be vacuumed or brushed maximum twice per month.

 

How can I remove stains if there is any spillage?

Generally stains are easy to remove by washing the area with mild soap and water but if the stain persists after using mild soap and water, professional help would be required.

 

How do I get the folds and creases out of my carpet?

Once the carpet is placed on the floor and it settles, there should be no folds and creases. If slight creasing is noticed, then roll the carpet tightly and keep it that way for 5-7 days.


Can the carpets be used outdoors?

The carpets can be used outdoors however the colors will fade over time when exposed to direct sunlight.

 

What is the mode of transportation used for delivering items?

The mode of transportation depends on the weight and volume of the carpet. Heavier carpets are generally sent by sea while lighter carpets are usually delivered by air.

 

In how many days will I receive my order?

After receipt of tracking number, sea shipment will take about 4 - 10 weeks while air shipment will take about 2 -3 weeks.

 

Is my product insured?

Yes, your product is insured till your doorstep for 100% of its value.

 

Do I have to pay any tax or duties at the customs?

Most of the countries in the world have import custom duties and VAT on foreign products. These costs are covered in the price of the product as applicable.

 

Which courier companies do you use?

We use both air and sea freight and work with DHL, Federal Express (TNT), UPS .

 

What happens if my purchased item is damaged?

If the carpet is damaged during shipment then we will replace the piece as it is under insurance . Please notify us as soon as you open the packaging and do not throw away the packaging material. An insurance inspector will survey the entire packaging material and the damaged product. You can then claim your money back for the product.